Get our best rate guaranteed when you book on our website direct.

Check-In:

Apr. 2021

Check-Out:

Apr. 2021

Number:

Adults

Number:

Children

748 San Antonio Road, Palo Alto, 
Ca 94303

Local: 650-424-8991

Policies  •  Careers

Hotel Citrine, a Tribute Portfolio Hotel all rights reserved 2021.

WHAT IS CHECK IN/CHECK OUT TIME?
Check in time is 3 p.m. Check out is 12 noon.

DO YOU ALLOW SMOKING ON PROPERTY? IN THE ROOMS?
The L.A. Grand Hotel Downtown is completely non-smoking. A $300 cleaning fee is applied to a room that has been smoked in.

HOW MUCH DO YOU CHARGE FOR HIGH SPEED/WIFI INTERNET ACCESS?
Wi-Fi is complimentary within the guestrooms and lobby area

DO YOU HAVE A FITNESS CENTER? WHAT ARE THE HOURS?
We have your wellness in mind.  Our newly renovated Fitness and Yoga studio includes state of the art strength training equipment by LifeFitness and Precor, plus a newly reimagined yoga studio featuring Manduka yoga mats and props for a well balanced workout.  Open 24 hours, 7 days a week access by your room key.

DO YOU OFFER ROOM SERVICE? WHAT ARE THE HOURS?
Yes, The L.A. Grand Hotel Downtown offers room service 24 hours daily.

DO YOU HAVE A BUSINESS CENTER?
Located on level two, across from the Fitness Center.  Computers are available for a fee. Open 24/7.

DO YOU HAVE PARKING FACILITIES?
The Hotel has valet only parking handled by a third party company for a fee of $50.00 in and out privileges.  The rate expires at 7 am the following day. Visitors also pay $5.00 per 15 min up to a max of $50. Hotel Bar/Restaurant offers special validation at $8.00/3 hrs, thereafter regular rates resume.

HOW DO I GET TO THE HOTEL?
Click Here for Google Maps directions

DO YOU OFFER FREE SHUTTLE SERVICE FROM THE AIRPORT?
We do not offer a complimentary shuttle service. Please contact the concierge for transportation assistance.

WHAT ARE YOUR CROSS STREETS?
We are located on the corner of Figueroa St. and 3rd Street, in downtown Los Angeles.

WILL YOUR ROOMS ALLOW ROLLAWAYS/CRIBS? IS THERE A CHARGE?
Rollaway Beds as well as Crib/Infant Beds are available at an additional charge (currently set at $15/ea. per day)

I BOOKED ON A WEBSITE OTHER THAN THE HOTEL WEBSITE AND I NEED TO MAKE A CHANGE TO MY RESERVATION. HOW DO I DO THIS?
Please contact the website with which you made your reservation.

WHAT IS YOUR CANCELLATION/DEPOSIT POLICY?
Cancellations must occur 48 hours prior to the local arrival time of 3pm. Guests who do not cancel 48 hours prior to the local arrival time of 3pm will be charged a one night room plus tax. Cancellation policy is subject to change. An early departure fee in an amount up to one night’s room and tax may apply.

WHAT IS THE MINIMUM AGE REQUIREMENT TO CHECK INTO THE ROOM?
Special rules may apply for guests under the age of 21.

IS MY ID/PASSPORT REQUIRED AT CHECK IN?
We do require a government issued photo ID/passport at the time of check in for all reservations.

DO YOU HAVE CONNECTING ROOMS?
We do have a limited number of connecting rooms on property. This is on a request basis and cannot be guaranteed.

DO YOU HAVE ACCESSIBLE ROOMS?
Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, please contact our Front Desk.

DO YOU HAVE AN EARLY DEPARTURE FEE?
An early departure fee of up to one night’s room and tax may apply on all reservations.

I HAVE QUESTIONS ABOUT MY BILL. WHO DO I CALL?
For all billing issues please contact our Accounting Department.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards.

ARE PETS ALLOWED? ARE THERE RESTRICTIONS FOR WEIGHT, HEIGHT OR TYPES?
No, The L.A. Grand Hotel Downtown does not allow pets.

I WANT GIFTS SENT TO THE ROOM. HOW DO I DO THIS?
Contact the concierge prior to your arrival to set up these services.

HOW DO I BOOK A MEETING?
Fill out an RFP online form and host your next meeting at a The L.A. Grand Hotel Downtown.

DO YOU OFFER SPECIAL GROUP RATES?
The L.A. Grand Hotel Downtown offers special rates during certain times of the year and the week. Please contact us to inquire about specials or promotional offers that may be available for your next meeting.

Read about the hotel policies for guests including amenities, facility hours, and fees when you visit the Los Angeles area and stay at The L.A. Grand Hotel Downtown.

ROOMS
Ice and Vending machine are located on every floor next to the rooms ending on 38.

BUSINESS CENTER
Located on level two across from the Fitness Center. Computers are available for a fee. Boarding pass printing is free.Open 24 / 7.

EXERCISE ROOM
Located on the second floor, next to guest elevators. Open 24 / 7.

INTERNET ACCESS
Wi-Fi access is available in two different ways:

  • In your room access: 24 hrs. = $9.95.
  • In Lobby level, complimentary with access code provided by Front Desk.
  • Dial 0 to contact hotel operator for assistance.

SMOKING POLICY
Designated areas only. Dial 0 to contact hotel operator for assistance.

VALET PARKING
Overnight parking provided by a third party company for a fee of $50 overnight with in and out privileges

  • Privileges and rate expire the following day at 7:00 p.m. must pay outside.
  • Visitors also pay $5.00 / 15min up to max $50.
  • Hotel Bar / Restaurant offer a special validation, pay $8.00 / 3 Hrs., then Visitor Rates.
  • Banquet/Meeting offer a special validation, pay $20.00.
  • Dial 0 to contact hotel operator for assistance.

MAIL / PARCEL
Guest Services are offering assistance with mail related items and receiving packages

  • See Bell-Desk for more details.
  • Dial 0 to contact hotel operator for assistance.